Your systems can’t go down. We make sure they don’t.
Downtime isn’t just an IT problem. It’s a revenue problem, a compliance problem, and a trust problem. Summit delivers 100% uptime SLAs on power and IP service, managed backup, and active/standby disaster recovery — with U.S.-based engineers monitoring your environment around the clock.
“If we were to go down, our users wouldn’t come back. They’d be poached by the competition.”
What unplanned downtime and data loss cost your organization
Most organizations underestimate both the likelihood and the cost of downtime — until it happens.
Revenue loss
Every minute of downtime has a direct dollar cost — through lost transactions, productivity, and SLA penalties paid to customers.
Compliance violations
HIPAA, PCI DSS, and other frameworks have explicit availability and data retention requirements. An outage can become an audit finding.
Customer trust
Customers who depend on your systems for business-critical interactions don’t forget outages. Repeated availability failures drive churn.
Unrecoverable data
Without tested, off-site backups, data loss events — ransomware, hardware failure, human error — can be permanent. Recovery is only possible if it was planned before the event.
Layered protection, end to end.
Summit’s availability and data protection services are designed to work together — not as add-ons you configure yourself.
Managed Backup
Backups don’t guarantee recoveries — but we do.
Summit configures, manages, and validates your backup jobs across physical servers, virtual machines, cloud workloads, and SaaS applications — all from one platform. Immutable storage, end-to-end encryption, granular restore, and regular restore testing included. If you’ve never run a restore drill on your current backup, you don’t have a real backup.
Learn about Managed BackupDisaster Recovery as a Service
Failover that works when you need it
Active/standby environments across geographically separated Summit data centers. Documented RTOs and RPOs, tested failover procedures, and a plan that was validated before the event — not assembled during one.
Learn about DRaaSIf your business stops when your systems stop, this is for you.
We don’t just sell uptime. We deliver it.
Any provider can put a 99.9% SLA in a contract. Summit backs 100% uptime on power and IP service with dedicated infrastructure, redundant systems, and engineers who are accountable for it.
From first assessment to always-on coverage
Summit doesn’t hand you a template DR plan. We assess your environment, design protection around it, and run it end-to-end after you’re live.
Assess your risk profile
We evaluate your current backup posture, recovery capability, RTO and RPO targets, compliance requirements, and any gaps between your current state and what your business actually needs.
Design your protection stack
Summit designs the right combination of monitoring, backup, and DR for your environment — selecting the appropriate data center pair, replication frequency, and recovery architecture for your workloads and budget.
Test before you rely on it
Failover and restore procedures are tested and documented before we call your environment live. You get a validated recovery plan, not a theoretical one that’s never been run.
Always-on management
Summit monitors your environment 24/7, responds to events, manages backup jobs, and keeps your DR environment in sync — so the protection you designed on day one still works on day 1,000.
Find out if your current DR plan would work when it matters.
Summit engineers will assess your current backup and recovery posture at no cost and show you exactly where the gaps are.
Managing availability in-house vs. letting Summit handle it
What changes — and what stays the same — when you move protection to Summit.
| DIY or Unmanaged | Summit Managed | |
|---|---|---|
| Uptime commitment | Best-effort or 99.9% with allowable downtime windows in the fine print | Contractual 100% uptime SLAs on power and IP service ✓ |
| Backup validation | Backups run on a schedule; restores tested infrequently or never | Regular restore testing with documented validation results ✓ |
| Disaster recovery | Plan exists on paper; failover untested, RTO and RPO targets aspirational | Active/standby across geographically separated sites, tested and documented ✓ |
| Monitoring response | Alerts go to on-call staff who may or may not respond quickly at 2 AM | Summit engineers respond to alerts around the clock and take corrective action ✓ |
| Physical response | Hardware failure may require travel or waiting for a scheduled vendor visit | U.S.-based Remote Hands engineers available 24/7 in the data center ✓ |
| Compliance posture | Documentation burden falls on internal team; evidence collection is manual | SOC 2 Type II audited; BAAs and documented controls for HIPAA and PCI DSS ✓ |
| Operational overhead | Internal staff responsible for configuring, monitoring, patching, and maintaining protection systems | Summit manages end-to-end; your team gets visibility through the customer portal ✓ |
Our customers don’t go down.
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If Summit goes down, our students can’t get into their dorms because their badge scanners won’t work. Fortunately, Summit doesn’t go down — so neither do we.
Resources for building a real availability strategy.
Questions about uptime and data protection
Get a free assessment of your availability posture.
Tell us about your environment and what uptime means to your business. We’ll review your current setup and show you where the gaps are.
