What does Summit actually manage — and what do I still own?

Summit manages the entire backup operation — scheduling, storage, monitoring, alerting, and recovery execution. You retain ownership of your data and recovery objectives. If something goes wrong, our engineers handle the restore. You focus on your business.

How quickly can we recover data after an incident?

Recovery time depends on the scope and tier. Granular restores — individual files, folders, or database records — can be completed in minutes. Full system restores are typically measured in minutes to hours, not days. We’ll establish your recovery time objectives during onboarding.

Are my backups protected against ransomware?

Yes. Immutable backup storage is available across tiers, meaning backup data cannot be modified or deleted by ransomware even if attackers reach your environment. The Advanced Ransomware Protection add-on adds AI-driven anomaly detection for an additional layer of defense.

Which platforms and workloads do you support?

Summit’s managed backup covers physical servers, virtual machines, cloud workloads, and SaaS applications. App-aware backup is available for Tier-1 systems including ERP platforms, databases, and other transactional applications. If you have a specific platform in mind, let us know and we’ll confirm support.

Can you help with compliance requirements like HIPAA or PCI DSS?

Yes. Summit’s backup infrastructure is built to support HIPAA, GDPR, and PCI DSS requirements. We provide detailed audit trails, customizable retention policies, and — on Enterprise plans — custom compliance reports tailored to your regulatory environment.

How is pricing structured?

Pricing is based on your data volume and chosen tier. You get a predictable monthly cost with no surprise egress fees, no hardware costs, and no per-recovery charges. Contact our team for a custom quote scoped to your environment.

Managed Backup | Data Center Solutions

Tailored for Your Business

Managed or Unmanaged — Your Call

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Summit offers two models of backup service depending on how much you want to hand off.

Managed Backup

We manage everything.

Summit handles all backup and recovery operations for you — scheduling, monitoring, storage, and execution. Your team stays focused on the business.

✓ Fully managed, cloud-based backup

✓ Rapid recovery & granular restore

✓ End-to-end encryption & immutable storage

✓ Flexible retention & compliance (HIPAA, PCI DSS, GDPR)

✓ Multi-platform support (physical, VM, cloud, SaaS)

✓ Scalable, pay-as-you-grow model

✓ Automated monitoring & reporting

✓ 24/7 expert support

Get a Quote

Unmanaged Backup

You keep control.

For existing Veeam Cloud Connect users who want Summit as their secure off-site cloud storage target — and handle recovery operations themselves.

✓ Veeam Cloud Connect off-site storage

✓ Secure, encrypted off-site repository

✓ Summit data centers as your backup target

✓ You manage scheduling & recovery operations

✓ Available across our global data center locations

✓ Summit infrastructure SLAs on power & network

Get a Quote

Optional Add-ons

Extend your backup service with additional layers of protection and compliance.

+ Advanced Ransomware Protection — immutable backups & AI-driven anomaly detection

+ Disaster Recovery as a Service (DRaaS) — automated failover & site recovery for full business continuity

+ Long-Term Archival — cost-effective storage for regulatory or business retention needs

+ Geo-Redundant Storage — replicate backups across multiple regions for enhanced resilience

+ Custom Compliance Reporting — tailored audit reports for industry-specific regulations

+ Reserved Compute Instances — pre-provisioned resources to spin up workloads if primary systems fail

Benefits

Get reliable backups for the data your business depends on.

Backups don’t guarantee recoveries, but we do.

Back up your data as often as you need and set up strict recovery point objectives (RPOs) on an app-by-app basis.

Give each data set its own backup policy and schedule through tiered backup policies.

Copy backups to a secondary storage location or across clouds for boosted resilience.

Recover data anywhere, including its original location or to somewhere else entirely.

All backup and restores can meet your unique compliance and governance requirements.

24/7 backup and recovery support from on-site resiliency experts accessible via Slack, email, phone, and the customer portal.

Save money on licensing and infrastructure costs.

Continuous replication avoids the data loss risks of traditional, snapshot-based recoveries.

Meet all compliance requirements, including HIPAA, PCI-DSS, GDPR, and more.

Sound familiar?

Why Backup Fails Without Expert Management

Traditional backup solutions can’t keep pace with today’s threats, data volumes, or compliance demands. Here’s where it breaks down.

Ransomware Doesn’t Negotiate

A single attack can encrypt everything — including your backups — if they’re not immutable and properly isolated.

Your IT Team Has Other Jobs

In-house teams rarely have the time or expertise to manage backups properly. Gaps go unnoticed until recovery day.

Compliance Doesn’t Wait

HIPAA, GDPR, and PCI DSS all demand auditable, documented backup processes — and auditors don’t accept “we think it’s fine.”

Data Growth Overwhelms Legacy Systems

Old backup infrastructure wasn’t built for today’s data volumes. As you scale, backup windows stretch and restores slow.

Downtime Is Brutally Expensive

Every minute systems are offline costs revenue, productivity, and customer trust. Slow restores compound every second.

Manual Workflows Break Under Pressure

Human-driven backup processes mean missed jobs, outdated runbooks, and a recovery plan nobody has actually tested.

What’s Included

Full-Stack Backup Management,
Built for Recovery

Backups don’t guarantee recoveries — but Summit does. Every tier includes the full operational layer, not just software.

Fully Managed, Cloud-Based Backup We handle all operations — scheduling, monitoring, and storage — with no on-premises hardware required.

Rapid Recovery & Granular Restore Restore individual files, folders, or entire systems in minutes — not hours — from any recovery point.

End-to-End Security Data encrypted in transit and at rest, with MFA and immutable storage options to defend against ransomware.

Flexible Retention & Compliance Customizable retention policies and detailed audit trails for HIPAA, GDPR, PCI DSS, and more.

Multi-Platform Support Physical servers, VMs, cloud workloads, and SaaS applications — all protected from a single pane of glass.

Scalable, Predictable Pricing Scale storage up or down as your data needs change. No surprise fees, no CapEx, no hardware refreshes.

Automated Monitoring & Reporting Proactive alerting and detailed reports so you always know your data is protected — before an incident, not after.

Core Use Cases

Instant Recovery For critical systems where minutes of downtime aren’t acceptable.

App-Aware Backup Tier-1 applications like ERP, CRM, and databases backed up with full transactional consistency.

Cloud Migration Protect data throughout cloud transitions — no gaps in coverage during moves or cutover windows.

General Workload Backup Dependable daily protection for the rest of your environment — servers, endpoints, and everything in between.

Managed Backup Datasheet

Backups don’t guarantee recoveries — but we do.

See exactly what Summit manages, how rapid recovery works, and what fully managed backup should look like.

Download Datasheet ↗

Why Summit

What Sets Summit Apart

Managed backup from Summit isn’t just software — it’s infrastructure, expertise, and accountability under one roof.

24/7 Expert Support

Real Summit engineers on call around the clock — for troubleshooting, optimization, and actual recoveries, not just ticket queues.

Global Data Centers

22+ data centers across 6 continents. Keep your backups geographically close for compliance requirements and fast restores.

Security & Compliance

Meets GDPR, HIPAA, and PCI DSS. Immutable storage, MFA, and end-to-end encryption are standard — not extras.

Proven Reliability

100% uptime SLAs on power and network infrastructure. Your backup data lives in carrier-grade facilities built for durability.

Predictable Monthly Cost

No surprise bills. No CapEx. No hardware refreshes. Steady, predictable pricing that scales with your data.

Customizable Solutions

Add-ons and tiers built to fit your exact business needs — from ransomware protection to long-term archival and DRaaS.

Summit’s approach to availability goes beyond backup, leveraging intelligent approaches to data management and the managed service expertise needed to make hyper-availability a reality.

Veeam

FAQ

Common Questions

Everything you need to know before handing off your backups.

Get Started

Ready to Hand Off Your Backups?

Tell us about your environment and we’ll put together a plan.