Remote Hands
Get expert, on-site support from Summit’s experienced technicians and admins 24x7x365.
Log in to Request SupportThis isn’t the Remote Hands service you’re used to.
For starters, our on-site parts depot means maintenance can be done right away. No more waiting for parts to ship.
You’ll also get immediate support from a Summit employee who is competent in whatever you need. We don’t like phone tree escalations, either.
Our techs are exceptionally skilled in everything, from pulling cables to debugging kernels. And if you do need to ship something to the data center, we’ll unpack, document, and securely store it all for you — or we can perform the full installation.
Request support. We handle the rest.
We respond to your ticket within 15 minutes, guaranteed. 24/7/365.
Submit a Ticket
Log in to the customer portal and submit your request. You can also reach us via Slack chat, phone, or email — whichever works for you.
We Respond in 15 Minutes
A skilled Summit technician picks up your ticket and confirms the scope. No hold music, no escalations — straight to the person who can actually help.
Task Done, Documented
We complete the work on-site and document everything. You get confirmation when it’s done and a full record of what was done and when.
Request on demand or reserve a block of time
Whether it’s a quick reboot or a complex migration, we have a format that fits.
On-Demand
One-Time Tasks
Request individual tasks as you need them. Ideal for quick, discrete jobs that don’t require a reserved block of time.
Reserved Blocks
Monthly Time Blocks
Reserve a block of technician time per month. Great for regular maintenance windows, migrations, or when you need dedicated hands without a per-task ticket.
We’ll destroy all data and issue a certificate of destruction.
Every organization needs to erase, destroy, and verify data-storage media before disposal — but not everyone has the equipment to do so. That’s why Summit provides on-site data destruction services for your end-of-life drives, SSDs, and data-storage media.
We handle the physical destruction on-site at one of our 22+ global data centers, then issue a certificate of destruction for your compliance records. HIPAA, SOC 2, PCI DSS — we’ve got you covered.
We’re at the data center when you can’t be.
Whether you have a one-off request or want Summit to stand in for your own team, we’re on-site and ready 24/7/365.
Full IT Environment Coverage
We support your entire infrastructure — from traditional servers and networking gear to disaster recovery and cloud operations.
Certified in What Matters
Our techs hold certifications in VMware, Veeam, Zerto, Microsoft 365 Backup & Recovery, and more — so you’re always getting qualified hands.
Always a Real Human
Ever try to reach an actual human at AWS for support? You can’t. You can always talk to a real Summit engineer, 24/7/365.
Multi-Channel Access
Reach our engineers via Slack, phone, email, or the customer portal — whichever fits your workflow. 15-minute response, guaranteed.
On-Site Parts Inventory
We stock a large inventory of cables and spare parts at each facility. No waiting on shipping — most repairs happen same-day.
Fully Managed Migrations
We handle complete cloud and data center migrations — planning, documentation, execution. Your team hands it off and we take it from there.
No Issue Too Complex
We’ve seen it all. Kernel debugging, custom firmware, end-of-life hardware — our techs are ready for whatever you throw at them.
Receiving & Secure Storage
We can unpack, document, and store your shipments in secure lockers — or install everything immediately. Your call.
“You don’t have to get past the first level of BS to get support. It’s immediate, it’s personal, it’s intelligent, and it’s my favorite part about working with Summit. They’ve been super competent across a wide range of issues.”
We’re proud to support clients like these (and more!):
Common Questions
Everything you need to know before putting Summit on-site for you.
Ready to put Summit to work?
Tell us what you need and we’ll take it from there.