Data Center Shipments
Here’s how to ship your IT equipment to a Summit data center.
Submit Shipment NoticeShipping IT Equipment to Summit
You must provide notice for all incoming shipments at least 24 hours in advance. Email support@summithq.com with the following details before anything ships.
e.g., UPS, FedEx, freight provider
Ground, air, freight, courier
Full tracking or PRO number
Cabinet, cage, or rack designation
Specific date and time window if known
Total piece count for the shipment
Servers, drives, networking gear, etc.
From portal.summithq.com
Handling notes, install priorities, fragile items
Shipment Rules
Visibly damaged shipments will be accepted and photographed.
The shipper must pay all charges. No COD shipments accepted.
International shipments must be marked “Free Domicile.”
Summit has the right to inspect the contents of all shipments.
Shipments must be picked up or installed within three business days.
No liability accepted without an associated support ticket.
Summit is not liable for missing or damaged equipment.
Lost package claims must be filed within five business days of receipt.
Where to Send Your Gear
Replace “Your Company” with your organization name on the label. Questions? Open a ticket at portal.summithq.com.
Summit c/o DRT-SJC1
ATTN: Your Company
2820 Northwestern Pkwy
Santa Clara, CA 95051
Summit c/o DF-CH1
ATTN: Your Company
2200 Busse Rd.
Elk Grove Village, IL 60007
Summit c/o EQ-CH1
ATTN: Your Company
350 E. Cermak Rd. 5th Floor
Chicago, IL 60616
Summit c/o DRT-IAD1
ATTN: Your Company
43830 Devin Shafron Bldg F
Ashburn, VA 20147
Questions About Your Shipment?
Our team is available 24/7. Open a ticket by emailing support@summithq.com.